Refund & Cancellation Policy
Last Updated: July 2026 | Managed by Sree Girijeswari Kali Mata Foundation
At Hotel Tarapith, operated by Sree Girijeswari Kali Mata Foundation, we strive to make your booking experience as smooth and stress-free as possible. We understand that travel plans can change, and this policy is designed to be fair to both our guests and our Hotel Partners.
1. Cancellation by the Guest
Standard Cancellation Policy
| Cancellation Timeframe | Refund Amount |
|---|---|
| More than 72 hours before check-in | Full Refund (100%) |
| 24 to 72 hours before check-in | Partial Refund (50%) |
| Less than 24 hours before check-in | No Refund |
| No-show (failure to arrive without cancellation) | No Refund |
2. Non-Refundable Bookings
Certain bookings are marked as non-refundable at the time of booking. These include:
- Bookings made at specially discounted or promotional rates marked as "Non-Refundable"
- Last-minute bookings made within 12 hours of check-in time
- Bookings made during peak festival periods (Kali Puja, Durga Puja, Mahalaya, etc.) unless the hotel's policy explicitly states otherwise
Non-refundable terms will always be displayed clearly before you complete your booking. Please review these carefully before payment.
3. Cancellation by the Hotel Partner
In the rare event that a Hotel Partner cancels a confirmed booking, we will:
- Notify you immediately via SMS and email
- Process a full refund of the amount paid, within 5–7 business days
- Assist you in finding alternative accommodation in Tarapith at no additional service charge
4. Cancellation Due to Force Majeure
In cases of circumstances beyond anyone's control — including natural disasters, pandemics, government lockdowns, floods, or civil disturbances — the following applies:
- A full refund or credit note (valid for 12 months) will be offered to the guest
- Hotel Partners will be notified and treated fairly under such exceptional circumstances
- The Foundation will act as a neutral and fair mediator between both parties
5. How to Cancel a Booking
- Log in to your account at hoteltarapith.com
- Go to My Bookings from your dashboard
- Select the booking you wish to cancel and click "Cancel Booking"
- Confirm the cancellation — you will receive a confirmation SMS and email
- If you face any difficulty, contact us directly at +91 83378 45661
6. Refund Processing
- Approved refunds are processed within 7–10 business days from the date of cancellation approval.
- Refunds are credited to the original payment method used at the time of booking (UPI, bank account, credit/debit card, etc.).
- The service convenience fee charged by Razorpay (payment gateway) is non-refundable.
- In cases of payment failure where money was deducted but no booking was created, a full refund will be initiated automatically within 5–7 business days.
7. Modifications to Booking
Date changes or room modifications are subject to availability and the Hotel Partner's approval. Please contact us at least 48 hours before your check-in date to request a modification. Date changes may result in price differences based on current availability.
8. Disputes and Escalations
If you are not satisfied with the refund decision, you may escalate the issue to our senior team by writing to info@hoteltarapith.com. All escalations will be reviewed and responded to within 3–5 business days. The Foundation is committed to fair and transparent resolution of all disputes.
9. Contact Us
Sree Girijeswari Kali Mata Foundation
Operating: Hotel Tarapith
📍 Tarapith, Birbhum District, West Bengal — 731123, India
Our Commitment: Sree Girijeswari Kali Mata Foundation is dedicated to honest, transparent, and devotee-friendly service. We will always act in good faith to ensure fair treatment for every guest who books through Hotel Tarapith.