💰 Refund Policy

At Hotel Tarapith (managed by Esoftking Infotech), we strive to provide a fair and transparent refund policy. This policy outlines the conditions under which refunds are processed for cancelled bookings.

Please read this policy carefully before making a booking, as it forms part of your booking agreement.

1. Cancellation and Refund Timeline

2. Hotel-Specific Cancellation Policies

Some hotels may have different cancellation policies, especially during:

• Peak Season: Stricter cancellation terms during festivals and holidays
• Special Events: Different terms for major religious events in Tarapith
• Long Stays: Extended bookings may have special cancellation terms
• Promotional Rates: Discounted rates may be non-refundable

Important: Always check the specific cancellation policy displayed on the hotel's booking page and in your booking confirmation email.

3. How to Cancel Your Booking

1. Log in to your Hotel Tarapith account
2. Navigate to "My Bookings" section
3. Find the booking you want to cancel
4. Click on "Cancel Booking" button
5. Confirm cancellation after reviewing refund amount
6. You will receive a cancellation confirmation email

Alternatively, you can contact our customer support at +91 75868 00508 or email support@hoteltarapith.com for cancellation assistance.

4. Refund Processing

Processing Timeline

• Refunds are initiated within 24-48 hours of cancellation approval
• Amount is credited to the original payment method used
• Bank processing time: 5-10 business days (varies by bank)
• UPI/Wallet refunds: 3-5 business days
• You will receive email notification when refund is processed

Refund Method

Refunds are processed through Razorpay payment gateway:

• Credit/Debit Card: Refunded to the same card
• Net Banking: Credited to the bank account
• UPI: Returned to UPI ID
• Wallets: Credited back to the wallet

5. Non-Refundable Charges

The following charges are non-refundable under all circumstances:

• Payment Gateway Charges: Transaction fees charged by Razorpay
• Processing Fee: Platform processing and service charges (up to 10%)
• Taxes: GST and other applicable taxes (if already remitted to government)

6. Booking Modifications

Instead of cancelling, you may modify your booking:

• Date Changes: Subject to availability and may involve price difference
• Room Type Changes: Pay or receive refund of price difference
• Guest Name Changes: Usually allowed without charges
• Contact Support: Call or email us for modification requests

Note: Modifications are subject to hotel policy and availability. Not all modifications may be possible.

7. Force Majeure and Exceptional Circumstances

In case of unforeseen events beyond our control:

• Natural disasters (floods, earthquakes, etc.)
• Pandemics or health emergencies
• Government restrictions or lockdowns
• Hotel closure due to emergency

We will work with you to provide alternative dates, transfer to another hotel, or process full refund on a case-by-case basis.

8. Refund Disputes

If you believe your refund was processed incorrectly:

• Contact our customer support within 7 days of refund processing
• Provide your booking ID and transaction details
• We will investigate and respond within 3-5 business days
• Disputes will be resolved as per our Terms & Conditions

9. Hotel-Initiated Cancellations

If a hotel cancels your confirmed booking:

• Full Refund: 100% of amount paid (including advance)
• No Deductions: No processing fees or cancellation charges
• Alternative Accommodation: We will help find alternative hotels
• Compensation: May receive a discount voucher for future bookings

10. Need Help?

For refund-related queries, contact our support team: