🔒 Privacy Policy

At Hotel Tarapith (managed by Esoftking Infotech), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Billing address and payment information
• Government-issued ID for verification purposes
• Booking history and preferences
• Communication records with customer support

Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent on pages, and clickstream data
• Cookies and similar tracking technologies
• Location data (with your consent)

2. How We Use Your Information

We use your information for the following purposes:

• Processing and managing your hotel bookings
• Processing payments through secure payment gateways (Razorpay)
• Sending booking confirmations, updates, and notifications
• Providing customer support and responding to inquiries
• Improving our website, services, and user experience
• Preventing fraud and ensuring platform security
• Sending promotional offers and marketing communications (with your consent)
• Complying with legal obligations and government regulations

3. Payment Information Security

We use Razorpay, a PCI-DSS compliant payment gateway, to process all transactions. We do not store your complete credit/debit card information on our servers. All payment data is encrypted and securely transmitted to Razorpay's servers for processing.

For more information about how Razorpay handles your payment data, please visit their privacy policy.

4. Information Sharing and Disclosure

We may share your information with:

• Hotels: Your booking details are shared with the hotel you've booked
• Payment Processors: Payment information is shared with Razorpay for transaction processing
• Service Providers: Third-party services that help us operate our platform (hosting, analytics, email)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of cookies we use: Essential cookies, Performance cookies, Functional cookies, and Marketing cookies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication mechanisms
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)
• Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@hoteltarapith.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for tax and accounting purposes as per legal requirements.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: