Privacy Policy

1. Information We Collect

Personal Information

• Full name, email address, and mobile number
• Billing address and payment details (processed securely via Razorpay)
• Government-issued ID where required for hotel check-in verification
• Booking history, room preferences, and special requests
• Messages and communication with our support team

Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies for improved experience
• Location data, only with your explicit consent

2. How We Use Your Information

• To process and confirm your hotel bookings
• To facilitate secure payment processing via Razorpay
• To send booking confirmations, receipts, and important updates via SMS or email
• To respond to your enquiries, complaints, and support requests promptly
• To improve our website, services, and the overall user experience
• To detect and prevent fraudulent activity and ensure platform security
• To send promotional offers and newsletters, only with your consent
• To comply with applicable laws, tax requirements, and regulatory obligations

3. Payment Information Security

All payments on Hotel Tarapith are processed through Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store, transmit, or have access to your full credit/debit card details on our servers. All financial transactions are encrypted using industry-standard SSL/TLS protocols.

For details on how Razorpay handles your payment data, please refer to Razorpay's own Privacy Policy.

4. Information Sharing and Disclosure

We share your information only in the following limited circumstances:

• With Hotels: Your booking details (name, contact, check-in/check-out dates) are shared with the hotel you have booked.
• With Payment Processors: Razorpay receives payment information solely to process your transaction.
• With Service Providers: Trusted third-party services for website hosting, analytics, and email communications — all bound by confidentiality agreements.
• For Legal Compliance: When required by law, court order, or government authority.
• For Safety Purposes: To protect the rights, property, or safety of the Foundation, our guests, or the public.

We never sell, rent, or trade your personal information to any third party for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.

We use Essential Cookies (for site functionality), Performance Cookies (for analytics), and Functional Cookies (for preferences). We do not use aggressive advertising-tracking cookies.

6. Data Security

Sree Girijeswari Kali Mata Foundation takes the security of your data seriously. We employ the following measures:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, access-controlled servers with firewall protection
• Regular security audits and vulnerability assessments
• Strict internal access controls — only authorised personnel can access user data
• Encrypted storage for sensitive personal information

While we take every reasonable precaution, no digital system is 100% immune to breaches. We will notify you promptly in the event of a data breach that affects your information.

7. Your Rights

As a user, you have the following rights regarding your personal data:

• Right to access and review the personal information we hold about you
• Right to correct or update inaccurate or incomplete information
• Right to request deletion of your account and associated data
• Right to opt out of promotional and marketing communications at any time
• Right to withdraw consent for optional data processing
• Right to data portability — request a copy of your data in a readable format

To exercise any of these rights, please contact us at info@hoteltarapith.com

8. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy. Booking records may be retained for a longer period as required by applicable tax, accounting, and legal regulations. Upon written request, we will delete or anonymise your data once the retention period has expired and no legal obligation requires us to keep it.

9. Children's Privacy

Our platform is intended for users aged 18 years and above. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take appropriate steps to delete such data.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please reach out to us: